Reply To: Working Age / Pension Age Split

Darren Tompkins

We have set up a Pensioners Team and apart from the obvious problems getting information from the Pensions Service everything is running reasonably smoothly. We have found it beneficial to have only a small group have the in-depth training as it keeps the specialist knowledge in a small group, resulting in fewer queries and more accurate assessments. We also plan to deal with all aspects of pensioner claims, including visits and advice, which are currently dealt with by other sections, with the hope of improving customer relations.

Currently, our authority splits claims along tenure types and the Pensioners Team is the first to deal with all tenure types. In this way we are acually going to develop staff instead of limiting experience. Further to this, at the present time I think Pension Age claims are more complex then Working Age claims. This may change as problems are ironed out but until then the team are certainly not being limited.