Hi
Can anyone help please.
A working age customer was in receipt of CTS and claim came up for review 23/02/2023. It was established through this review that the customer had an undisclosed bank account with just over 12k in it since May 2019. It was identified that the customer had cashed in her private pension and received a lump sum in 2019. When the claim was recalculated to take account of the sum detailed in the bank account received in May 23, it created revised council tax bills in June 23 due to the tariff income.
The customer has requested a reconsideration and stated that she had intended to make home improvements with the money but due to covid, it has delayed the work and that the money should not be included.
The cts policy states the same as HB ‘any payments received within the past 26 weeks, soley for improvements on the home or longer if reasonable.
We are correct in stating that this money was received in May 2019 and will need to be included in the calculation to cts from that date as it is past 26 weeks and taking account of covid delays it is reasonable that she would have had those improvements done before now if that is what the intention was in the first instance.