Overlapping payment

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  • #285866
    nancyowens
    Participant

    Hi,

    Can anyone give me some advice regarding this please?

    We have a HB claimant who claimed UC in Sept 2023, we did not receive a HB Stop, the claimant rang us in Nov 2023 to advise they had claimed UC, but we did not actually end the UC until Dec 2023 – creating a large overlapping payment. We have followed the usual process and coded the overlapping payment as DWP error and sent it to DWP on the MGP1.

    The claimant has now come back to us disputing the overpayment created by the ending his HB claim.

    We are really struggling to find the legislation/guidance that covers overlapping payments and what happens when they go to DWP.

    Thanks

    #285868
    Peter Barker
    Keymaster
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