Post Office accounts closure

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    Following this weeks hbinfo newsletter a member helpfully writes below. Can anyone shed any light on this mystery?



    "I’m wondering if its this year for HMRC benefits and 2022 for DWP benefits!!


    This from Rightsnet


    HMRC confirms it will no longer make any tax credit or child benefit payments into Post Office Card Accounts from 30 November 2021

    Payments after that date will be suspended unless valid alternative account details are provided

    Her Majesties Revenue and Customs (HMRC) has confirmed that it will no longer make any tax credit or child benefit payments into Post Office Card Accounts from 30 November 2021.

    Alongside details of changes to working tax credit reporting requirements, HMRC has reminded claimants still using a Post Office Card Account to recieve payments that –

    ‘From 30 November 2021 HMRC will stop making payments of child benefit, guardians allowance and tax credits into Post Office Card Accounts.

    Child benefit and tax credits customers who use Post Office Card Accounts to receive their payments will need to notify HMRC of their new bank, building society or credit union account details. HMRC is encouraging customers to act now so they do not miss any payments once their Post Office account closes. They can contact HMRC’s helplines (0345 300 3900 for tax credits or 0300 200 3100 for child benefit) or use their Personal Tax Account.

    In addition, HMRC advises that –

    ‘If they miss the deadline their payments will be suspended until a valid bank account is provided.’

    NB – while both HMRC and the DWP have been writing to Card Account customers to inform them of their options once the accounts are no longer used, the DWP confirmed earlier this month that it has extended the availability of the accounts for DWP benefit purposes for a further year until November 2022.



    Post Office card accounts closure extended until November 2022 – GOV.UK (


    YET… the post office website says:


    “The Department for Work and Pensions (DWP) will not be renewing their contract with Post Office to provide POca.”


    ‘You must have chosen and set-up how you would like to receive your tax credits, benefits and pension by November 2021.’


    Either one or all are wrong!!!"

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