capital verification for HB and CTB claims at £6000

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  • #21617

    Can anyone tell me what the implications are of an LA asking for verification where the customer does not reply.?

    If they do not have to supply it and yet we still ask for it, can we still go down the route of suspension and then termination – when we do not need to ask in the first place – or can we proceed to suspend etc as usual, provided we are asking for relevant reasons?



    The recent change is a change in guidance only not a change in regulations. The position on suspension and termination has not changed.

    A Council can still only request evidence and information it “reasonably requires”.


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