Academy – sending notifications to forwarding addresses

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  • #37962
    Kevin D
    Participant

    Academy is a system that I am not overly familiar with and I have a query.

    Where a clmt was on benefit at address “A” and moves to address “B”, is there a means by which a forwarding address can be input on Academy so that any notifications about address “A” show the postal address as being address “B”? Also, if this facility currently exists, has it always existed?

    If no such facility exists, or didn’t in earlier versions, how do/did LAs send notifications to the new address?

    Any help would be much appreciated.

    #106854
    RobBox
    Participant

    Hi Kevin

    You can use the 3rd Party address fields on correspondence – as long as your templates are set up to use it. As far as I know this has always been there, been using Academy since 1996!

    #106942
    Kevin D
    Participant

    Thanks for the reply Rob; it’s appreciated.

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