Accuracy

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  • #21004
    Anonymous
    Guest

    We all know the answer to the question “Do you want it fast or do you want it right?” is “both” but I was wondering if there were any stars out there that have ideas on how to improve accuracy at the same time improving / maintaining productivity?

    PM me if you have.

    Thanks

    #4119
    jmembery
    Participant

    Sort of Phil.
    A couple of years ago we looked at the amount of post that came into the office because we had either not got it right, or because we had not “gone the extra mile” when processing a claim or change of cirs.

    It was just under 25% of the post received.

    Jeff

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