My LA has a small QA team made up of a team leader and 2 revenues officers. We currently carry out the statutory 128 accuracy checks, 4% & more pre-notification checks and also occasionally additional checks on top of that.
I wondered if any other LAs would be kind enough to let me know their set up, i.e.
– How many checkers you have (i.e. time spent per check)
– How far you go with your 128 checks (we go back to the last full claim)
– Whether or not you have targets set for each checker
– Are the checks done by a seperate QA team or by processing staff
– what sort of system you use to report errors back to staff
– Do you also carry out additional checks and if so how many and how do you select them?
Any replies will be gratefully received!
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