Terms & Conditions

[carly1]

Hello all.

I am aware that when an admin penalty is issued to a claimant/landlord, they have a 28 day cooling off period in which they can change their mind about accepting it.

At what point do your overpayment/investigation teams invoice the admin pen?

Do they wait until the cooling off period is over, do they invoice it straight away however wait 28 days to commenec recovery or do they use another method?

If a claimant/landlord was to accept an admin pen and then come in to the office before the 28 days was up to make an arr or a payment, would you accept this or would you not make an arr/ accept payment until the cooling off period was up?

Hope this makes sense.

Thank you.

[judi]

I wait until cooling off period is over before issuing invoice. Most of the time when I offer an adpen, overpayment has not been paid in full yet.

[Bob_Wagstaff]

We invoice straight away, on the grounds that we have not had anybody use the 28 cooling off period to change their mind, so waiting 28 days just delays the issue of the invoice and our recovery.

[Author]

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