Anniversary referrals

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  • #38550
    Simo
    Participant

    Also posted on main board- does anyone else have this issue?

    We currently use an ‘auto refer’ process for these but are starting to get a few sent back now by the Rent Service as referred within 52 weeks.

    Example – previously sent on 13/7/10, referred again on 12/7/11. Is that within the 52 weeks and not at the end of the 52 week period?

    And yes, this is really happening and I have now confused myself on whether they are being produced a day too early.

    My thinking is that the end of the 52 week period is day 365 which would mean can refer a calendar year after last one

    #108737
    amiee
    Participant

    Hi

    We had this a few years ago and I logged a call with NG they came back with the following

    BBP315 appears to be working as intended. The date that it selects Rent Officer Requests for renewal is the latest request date plus 52 weeks (364 days), NOT 1 year.

    I have the examples that I provided NG with if you would like me to send you the full response with their working out on let me know.

    Thanks
    Amiee 🙂

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