Appeal – LA Error

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  • #22313
    JamesPickering
    Participant

    Morning,

    I have received an appeal from a claimant stating that she does not want to repay her overpayment of £94.87 as it was due to the fault of the LA 🙄 .

    Quick scenario:

    – Claimant started FT work 03/04/06 was previously on IS.

    – ETD dated 13/04/06 received but not scanned onto DIP until 18/04/06 due to Good Friday and Easter Monday.

    – Letter received from claimant 19/04/06 stating she had started work and no longer wished to claim.

    – Payment genarated on 20/04/06 and sent to LL 21/04/06 for period of 17/04/06 – 23/04/06 (1 weeks HB due to rent free weeks).

    – HB claim superseded by LA on 26/04/06.

    She says the OP is due to our error in delaying processing the change 👿 .

    Obviously we do not agree with the claimant and want our money back but I am struggling to find the caselaw and regs which shows that we have not administered the claim incorrectly.

    Any help/guidance/nudges in the right direction as to where to look would be most appreciated.

    Thanks,

    James

    #7533
    markp
    Participant

    Just a thought,

    Does claimant qualify for EP and would that at least reduce Op even if it doesn’t clear it?

    Mark

    Do I know what I'm doing? The jury's out on that........................

    #7534
    JamesPickering
    Participant

    No unfortunately there is no EP and she wouldn’t qualify for UE based on her earnings. 🙁

    #7535
    aosulliv
    Participant

    There is a commissioners decision regarding the length of time to process a cic (can’t remember the number of the top of my head) but it suggested that two weeks was not unreasonable

    #7536
    peterdelamothe
    Keymaster

    The CD is on the ovepayments list of the CDs under the caselaw tab above …. but I cannot remember the number either! let us know when you find it! 😀

    #7537
    Kevin D
    Participant

    *cough* Ahem….

    This issue has been addressed to varying degrees in:

    [b:6ff0e4c3c1]CH/0454/2005[/b:6ff0e4c3c1] (para 10)
    [b:6ff0e4c3c1]CH/2741/2003[/b:6ff0e4c3c1] (para 14)
    [b:6ff0e4c3c1]CH/3629/2002[/b:6ff0e4c3c1] (para 8 )
    [b:6ff0e4c3c1]CH/0881/2005[/b:6ff0e4c3c1] (para 1)

    Although not (apparently) relevant to this case there are a couple of other CDs where it was found that it is not necessarily an official error where the LA is (legitimately) making enquiries and/or awaiting information / evidence to reassess a claim:

    [b:6ff0e4c3c1]CH/0843/2005[/b:6ff0e4c3c1] (para 9)
    [b:6ff0e4c3c1]CSHB/0718/2002[/b:6ff0e4c3c1] (para 42)
    [b:6ff0e4c3c1]CH/0454/2005 – mentioned above[/b:6ff0e4c3c1] (para 10)

    CSHB/0718/2002 can be found in the “Rent and rent liability” subsection in the Caselaw section. All the other CDs mentioned above can be found under “Overpayments”.

    [u:6ff0e4c3c1][b:6ff0e4c3c1]SEARCH TIP:[/b:6ff0e4c3c1][/u:6ff0e4c3c1] If you know the CD number and want to avoid trawling / scrolling through all the CDs in any given sub-section, try this:

    [b:6ff0e4c3c1]1) press “alt + e”[/b:6ff0e4c3c1]

    That should produce a drop-down menu.

    [b:6ff0e4c3c1]2) press “f”[/b:6ff0e4c3c1]

    That should produce a dialogue box.

    [b:6ff0e4c3c1]3) enter text [/b:6ff0e4c3c1](partial CD number- e.g. “0454”)

    [b:6ff0e4c3c1]4) click on “Find Next”.[/b:6ff0e4c3c1]

    That should find the next CD in the list with that number. If it is a CD that happens to contain the text you searched for, but it is the wrong CD, simply click on “Find Next” again.

    Happy reading….. 🙂

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