ATLAS

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  • #40023
    Darren W
    Participant

    We are having an issue where someone stops being entitled to WTC but is still entitled to CTC. We do not seem to be receiving anyting from the DWP that ends the WTC, but the CTC reprofiles does show that WTC is no longer in payment.

    Is anyone else getting this and if so have you found a way to get the system to end the WTC for you.

    #114229
    Inga Mycroft
    Participant

    Unfortunately it’s a known ‘feature’ of the way ATLAS works. We manually end the WTC from CIS in these cases

    #114230
    Darren W
    Participant

    Thank Inga I guessed that was the case. At least I can be happy that I didn’t make any mistakes when setting the system up.

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