ATLAS Bugs?

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  • #38533
    Anonymous
    Guest

    We need to revise the start date of a claim, however as the tax credit details have been updated by ATLAS it won’t allow us. We have this error message:
    ” you can not delete this claim roles record as there is a dependant atlas customers record”

    We have had this for another claim we needed to amend as well.
    Before I raise this as a call, has anyone else come across this? I dont want to log it if it is a known bug or if we have set somthing up incorrectly. I have checked and cant see it on the bug fix notes.
    Thanks

    #108708
    c_g
    Participant

    It’s a bug. Details supplied to us by Northgate as follows:

    WMS Log 85375 : ATLAS – UNABLE TO UPDATE/DELETE CLAIM ROLE WHERE ATLAS RECORD EXISTS

    #108710
    Anonymous
    Guest

    Oh great thanks, presumably they are releasing a fix? We have a new patch going on this weekend 6.3.1.2,hope the fix is in there!

    #108711
    c_g
    Participant

    Definately not in release 6.3.1.2. No details supplied re: fix date. Hopefully in rel 6.4 which is due at the end of the week

    #108715
    Anonymous
    Guest

    Ok we shall keep waiting then!! Thanks

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