ATLAS one off payments

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  • #38367
    tracieb
    Participant

    Can anybody tell me how we deal with the mapping on ONE OFFS as we cannot get them to work – I know it says in the release notes that there are issues with these, but has anyone got them to work? We have logged a call but as per usual – still awaiting a response!

    #108074
    Anonymous
    Guest

    Check the value of ATLAS_THR. I think the default is £5.00 so if your one-off varies from the regular payment by more than this amount it won’t be inserted. If you have a one-off on its own, with no regular payment to refer to, the system won’t deal with it at all. Also check your ATLASARREARS parameter. If it doesn’t exist the system won’t deal with those either!

    #108075
    tracieb
    Participant

    Many thanks for your help Chris – that explains why some of the one-offs were working.

    #108140
    rds01
    Participant

    What are you doing with these “one-off’s”, are you inserting them manually in the income sction or are you just ignoring these payments? Thanks.

    #108141
    tracieb
    Participant

    We think we will be doing them manually – we are only a small authority so not too much of a problem for us.

    #108336
    trishc
    Participant

    I have a call logged with Northgate about this as they don’t appear to be working consistently. Di has notes apparently.

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