Terms & Conditions

[arenton]

Hello, I should point out that we are fully automated.

When a claimant spans over two pages you can’t bulk update ALL (same claim number) records of that claimant to show processed. I did log this with northgate and they replicated and raised an WMS, however this was “rejected on the grounds that this is how the system should work. The bulk update option should only bulk update items an officer can physically see on an actual page to ensure that other items that you cannot see are not bulk updated in error”.

I can see they had good reason for setting the system like this but it gives staff extra unnecessary work. Surely it should be that If you have ticked the records for a claimant whether it be on one page or span over two then you are saying you have checked it and want to included it in a calc. If the system is left the way it is then staff are forced to calc again for the records on the 2nd page but end up just cancelling at the calc screen because a second calc is not required. All this just to show an Atlas record as processed.

Has anyone got this issue or has anyone got a work around?

[Anonymous]

Hmmmm, this is annoying. You could try asking them to give an option on ‘Open query’ to choose how many rows are returned.

[jadlam]

Hi Andrew,

I work for a local authority that has been processing Atlas cases manually via Northgate, but due to lack of staff, large amounts of work outstanding in other areas, etc, we are currently two weeks behind and struggling!

Have you been working fully automated from the very start? Have you encountered any problems? Which software package do you use for claim assessment?

Many Thanks

James Adlam

[Anonymous]

We are a Northgate site and automated the process after the first couple of days. We have not encountered any problems.

The ATLAS changes go in first thing each morning, a mass-calc and letters file immediately after.

You still have to review the case and mark the ATLAS records as processed but in the main this is a quick process for the Passported Benefit cases.

This also gives you the option to look at the case, decide if you want to suspend etc and/or pull notification letters from going out as we have produced a batch of letters just for ATLAS records.

[jadlam]

Many thanks Featherstonec.

I think we will take the plunge with the autmomated route.

[fionacowan]

Hi – we are trying to automate and coming up against the issue that the system still suspends atlas cases.

We took suspend and pend out of all the outcome codes except 8, pulled in a file but when we look at the claims they are still pended and suspended – any ideas?

cheers, Fiona

[fionacowan]

Ooops – ignore previous post, just realised that we amended the description but not the actual action group – doh!!

[Author]

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