ATLAS warnings/errors

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  • #38884
    Sam
    Participant

    I logged a call with Northgate yesterday but no contact about it as of yet so thought I’d post it on here to see if anyone else can help.

    ATLAS ERROR FILES NO LONGER PRODUCED SINCE 6.4

    Pre 6.4 each time an ATLAS file was loaded by the CLM403 process an error file was produced. Post 6.4 we cannot seem to locate an error file. However the output advises us to check the Benefits error logs, yet there is nothing similar to the notifications (errors) we used to get.

    Anyone able to help?

    #110080
    Anonymous
    Guest

    Hi Sam

    Have you noticed an increase in run time for CLM403 after upgrading to 6.4.0? I’m just wondering whether the job is processing more records after the upgrade due to improved coding. Or all of the error handling has been removed!

    Andy

    #110081
    Sam
    Participant

    Hi Andy,

    Just checked the schedular and no real increase in the time CLM403 takes to run comparing pre 6.4 to post 6.4. The Benefits section have given me examples of where they would expect to receives warnings/errors yet there aren’t any. It looks to me like warnings/errors are no longer reported. Such fun!

    Sam

    #110084
    Anonymous
    Guest

    I’ll log it as well then, I’ll let you know if I hear anything..

    #110086
    Sam
    Participant

    Cheers Andy. I just had a reply from Northgate as follows:

    Hi Sam,

    This issue has been reported elsewhere and is currently under investigation, I will get back to you as soon as possible.

    Regards

    #110093
    Anonymous
    Guest

    SNAP!!

    Hi Andy,

    This issue is currently under investigation, I shall update you as soon as possible.

    Regards

    #110095
    Sam
    Participant

    CRACKLE!! 😉

    #110099
    Anonymous
    Guest

    Not looking forward to the inevitable POP!! 😐

    #110137
    Anonymous
    Guest

    Northgate have just called, they’re doing some work on my test system now. I’ll let you know if I hear anything today.

    #110151
    Anonymous
    Guest

    And now I’m getting the following error when CLM403 failed today. N/G have sent me some scripts to run

    .tmp file output
    Processing ATLAS file: 20110825-000530-ATLAS.xml (Session Id=-2579434) DECLARE
    *
    ERROR at line 1:
    ORA-20003: Fatal Oracle Error Occured
    ORA-06512: at “RB.CLM403”, line 1103
    ORA-06512: at line 92

    .err file output

    26-AUG-2011 13:28:55: ORA–1086: ORA-01086: savepoint ‘TRANS’ never established
    ORA-06512: at “RB.ATLAS_TRANSACTIONS_API”, line 1303
    ORA-20001: First Error Occured
    [main] Process Exception. ExitValue 35

    #110163
    trishc
    Participant

    this is for the vanishing exception report:
    WE have identified a problem with this output and have raised WMS 86359…Log 86359 : ATLAS:PERSON AND TRANSACTION DISCREPENCIES NOT BEING RECORDED.

    It is likely that we will be issuing a fix as soon as possible.

    aurum1313: that isnt new to 6.4, we’ve had it twice here. the fix does work though, just make sure your techies use the correct date/time format for the script params.

    #110207
    Anonymous
    Guest

    Thanks Trish

    We had some problems with the fix as the package body they sent us was for 6.3.1.2 but we at 6.4.0 so it dod not compile correctly.

    All fixed now though.

    Andy

    #110240
    Anonymous
    Guest

    Looking at the typos in my last response I don’t think I compiled correctly either :~

    I have received a script to run so I’ll be testing that this pm

    Andy

    #110249
    Anonymous
    Guest

    Yep that worked. Horribly manual process though

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