Award letters, Rat’s or ETD’s?

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  • #20322
    Anonymous
    Guest

    Are any authorities accepting the customers award letter as evidence of Pension Credit or are you solely relying on an ETD or Rat (LA9) or telephone call to the Pension Service as evidence?

    #2721
    Anonymous
    Guest

    We call the Pension Service just to confirm any awards as soon as the customer presents us with an award letter. We don’t just accept the award letter – madness, but the regs. really don’t help us!!

    #2722
    valbaker
    Participant

    we accept the award letters. Sometimes we need to verify certain details but if everything was on the letter, we’d accept it.

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