Hi
Got a scenario that I am a bit puzzled by any views would be gratefully received:
In 2005 students are advised that they are eligible for HB. They make their claims some three to ten weeks after receiving this advice. Some of the students at the time of making their claims are 19 and do not fall within the exceptions and therefore are not eligible for HB.
However, before the date they were advised they were 18 and therefore eligible for HB so they have asked for benefit for a limited period. Looking at the backdate requests should I be investigating the reasons for the delay in applying from the date of the advice and looking at good cause for this period even when it does not relate to the period they want benefit for?
Thanks