Hi there,
Simple situation – problematic solution. We have assessed HB and made a payment but, due to an inputting error, the payment has gone astray. The error is that an incorrect sort code was used; this sort code doesn’t exist as far as I can see. My take on this is that the “payment” made is not benefit as it has not been made to the claimant. therefore, with whatever system jiggery-pokery needed, it can be “reissued” now, before the banking system gets round to locating and returning the erroneous one.
Am I correct in my thinking and does anyone have anything by way of legislation or caselaw I can use to convince my management to do what I’m asking?
Cheers!