Basic Letters on the site

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    Here is a list of letters that are on the site and when they should be used:

    Request for information:

    You can ask for more information in relation to an appeal against an overpayment or a decision not to pay the landlord.

    Request for direct payment:

    This requests direct payment to the landlord in three specific instances. You should delete the one or ones that do not apply. It helps if the tenant agrees to this request and signs the letter but it is not essential.

    Appeal against specific overpayment:

    Self-explanatory. It is important that the landlord mentions the actual decision letter and gives reasons for the appeal. A list of likely reasons is included but of course the actual circumstances will change from case to case.

    Late / out of time:

    I have quoted recent case CH/2923/2010. LA computer systems do not issue a single decision in my experience and without this, a valid decision has not been made. This does not make the overpayment recoverable. It does mean the LA will need to start the entire procedure again ……and thus an appeal can then be made.

    I have asked Ghita to put the links here when she can.

    david bradley

    Perfect timing, I am in the process of writing a direct payment request after it was declined.



    All done – the links are there to take you to the correct page. I have uploaded the letters in Word format so that you can download the documents, rather than copy and paste, which I understand can cause a few formatting issues.

    Please PM me if we can help further on them.

    david bradley

    🙂 🙂 🙂 🙂 🙂

    David Morrison

    Brill, thanks

    David Morrison

    Can the “I wish to claim DHP” letter template be put up on the site?

    It was in our workbooks from the HBINFO course last week, but I can’t find the template letter here on the site to download.


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