Can anybody help please? ❓
An assessment has been made using the income provided even though the customer has confirmed that her wages are below the tax threshold, an emergency tax code is present and a refund of all tax paid will be made.
I’ve suggested that the assessment is incorrect as we can check when the tax refund is made and if wages will increase to the gross amount. I believe that with this information we can actually pay benefit at a the correct (lesser) rate. The assessor disagrees.
As this does not appear to be covered directly by Regs does anybody have any comments? Is it not more about interpretation, good practice and paying the correct benefit on the information we have (and can gather)?