Benefit Systems and Overpayments

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  • #21221
    seanosul
    Participant

    This call was raised with one of our larger software suppliers.

    ‘From 10 April 2006 the law allows us to recover overpayments from anyone who contributed to the overpayment. This can include a partner, a non dep or any other such person. How could recovery from a third party be enabled in through your benefits or debtors system?

    If this requires a further system change, the system would have to allow a choice for recovery to continue from the claimant or from the third party should the claimant come back on to benefit’

    We got this back

    [quote:0c39843d77]we are not currently looking to enhance the product to be able to recover from anyone other than a CL or LL payee. The only way you could attempt recovery from a Partner using the system would be to make them the claimant and if the claim is still active with the existing claimant this would not be possible. There are no plans for recovery from non deps either using the current functionality. Any overpayments you want to recover this way will have to be done manually

    If you would like this change to be considered you can raise an enhancement request[/quote:0c39843d77]

    Good to see that they are keen on complying with legal requirements. I would love to name them but Admin would tell me off!

    #4742
    Ozzies Mate
    Participant

    😉 maybe you could just post this under the relevant secton of the IT & Software notice boards….. 😉

    #4743
    Mikeb2
    Participant

    Thats probably Academic. 😉

    #4744
    Kevin D
    Participant

    [quote:bec6a0cda7]we are not currently looking to enhance the product[/quote:bec6a0cda7]

    Um, since when did the use of the word “enhancement” start to exclude “fit for purpose”?

    I’m almost tempted to go off on one of those occasional rants. But, I’m biding my time for that….. 😉 . Suffice to say, I am still to see a HB/CTB system that is even close to doing what it should in totality. But, in fairness to the software houses, it’s only been nearly 19 years since the inception of the guts of the current scheme.

    Lucky this isn’t a rant then……

    #4745
    Anonymous
    Guest

    Can someone provide the link to the new regulation coming into force on 10.4.07 or the relevant DWP circular

    #4746
    seanosul
    Participant

    I do not think it would be appropriate to put the rant in the software board as they are system related – revealing which system it is.

    Its not that academic though!.

    I was also quite annoyed to find out that some 30 patches will come out mid April for the susidy software so we have to guess figures for annual accounts closedown. I guess we will see 30 more patches in November (hmm now may be giving too much away)

    #4747
    Kevin D
    Participant

    So, it’s not academic.

    Digging into the historical vault of former names, I wonder if that’s a “Thirst” then….. or maybe we should rely on the “Miracle” instead?

    Alternatively, could it be “IB(mes)S”?

    I’m not convinced that Anita Sophocles can assist though.

    And, Gomeaner is not in the frame at all as it’s only a workslow system.

    Disclaimer: Any reference to terms resembling existing systems is entirely intentional and non-fictional. No one was tortured in the making of this post.

    #4748
    Mikeb2
    Participant

    We need an Oracle to guide us through these damned systems…

    Do all systems suffer from end of year problems?

    We just want to assess the claims and not have to worry about patches and workarounds. 👿

    #4749
    seanosul
    Participant

    Talk to other users – generally before buying the system and not the sites that they wat you to talk to. You may then get better systems.

    #4750
    Anonymous
    Guest

    [quote:ac93de21ff]So, it’s not academic.

    Digging into the historical vault of former names, I wonder if that’s a “Thirst” then….. or maybe we should rely on the “Miracle” instead?

    Alternatively, could it be “IB(mes)S”?

    I’m not convinced that Anita Sophocles can assist though.

    And, Gomeaner is not in the frame at all as it’s only a workslow system. [/quote:ac93de21ff]

    Sure you’re not going about this like a “Bull” in a china shop? 😀

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