We have a claim that was referred to the rent officer in October 2003. It was not received by the rent officer and was re-reffered again in Feb 2004.
This was also not received by the rent officer!! New claim came in May 2005 for rent and ctax.
This error was picked up at this point. It was referred to fraud as neither the landlord or the tenant had queried why no rent was paid.
Landlord states that he thought it was paid to his wife and she states she thought it was paid to him. They both live in the same house. Claimant states thought it was paid to the landlord.
Fraud then requested that the landlords come in for further questioning and they have refused.
Any thoughts on what to do next?