Blameless Tenant Recovery

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  • #39332
    fionacowan
    Participant

    Hi – does anybody out there use Northgate for blameless tenant recovery?

    Our debtors section have asked us to look into it for some old landlord invoices and quite apart from the legal side of it, I have no idea how to do it on the system?

    Any help appreciated.

    Thank, Fiona :~

    #111831
    Anonymous
    Guest

    You just set the recovery action to LL. You will need to contra the debts back and deal with it from there. It is not very obvious that anything has happened but if you go into the LL area of the system and look at the payment after it has been made you will see that the deduction has been taken. I haven’t found a way to view it before payment is made (there is no equivalent “enquiry” screen within landlords). You will also have to devise your own letters. It’s perfectly legal (I’m assuming that the LL IS the correct person from whom recovery can be made)

    #111918
    fionacowan
    Participant

    Thanks, Chris

    #112255
    Anonymous
    Guest

    I have been doing this for some time – always when the decision has been correctly made to recover from the landlord.

    I allow the debt to get to Final Demand stage and if payment has still not been made I send a letter to the Landlord (a good example of which is in the Good Practice bit at the end of the Overpayments Guide)

    The Overpayment is contra’d back from debtors and set to recovery LLI (landlord Immediate) you can also choose LLD – which is landlord delayed. I have not used that one myself but have assumed that it delays recovery for 28 days – you would need to check the background parameters.

    It is very important to write to the landlord as they need to know that the amount deducted from their aggregate cheque or bacs cannot be deducted from the rent accounts of their other tenants. The letter in the Overpayments guide makes this quite clear. 😉

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