Board and Attendance (Northgate)

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  • #34159
    Anonymous
    Guest

    I’m confused about when or how to refer a case to TRS when there is board included in the rent. My understanding is that the claim should be registered and referred to TRS as done prior to April 08 and that TRS would advise as to whether the claim fell within LHA rules, or pre April 08 rules. However, we have referred a couple of cases which have just come back with a determination so we have used the pre April rules. TRS have told us it’s up to the Authority to decide which scheme to use.
    Sorry to ramble, but any clarification would be very welcome!

    #95623
    Andrew Plant
    Participant

    I thought the approach was potentially in two stages:

    If an LA suspects that the liability may be a Board and Attendance case they should send a brief referral to TRS as per regulation 114 A (3) and (4) Hb regs

    Then what you would do after this would be depend on the response.

    TRS say is B and A send further referral as per 114 A (5), (7) and (eight)

    TRS say is not then it is LHA.

    (Also look at 13D (10) that states an La shall apply in these cases.)

    Hope this helps.

    #95624
    Anonymous
    Guest

    Thanks for your reply. That was my understanding, however, it’s the logistcs of the referral that confuse me. We use Northgate and Victer, and when you try and refer to TRS through LHA registered claim it won’t allow it.

    #95625
    Andrew Plant
    Participant

    Sorry our site do not use Northgate and use of Victer is in it’s infancy so can not help with the logistics if it.

    Maybe go back to paper for the initial part of the ref.? then revert to electronic if necessary?

    #95626
    dfoster73
    Participant

    Hi. We use Northgate (but not Victer yet).

    Our understanding is that we must enter the claim as not LHA (ie ODRT) in order to be able to produce a Rent Officer referral. You can even pay on an IRL on this basis. When the ROD comes back in it will hopefully say yes this is exempt from LHA & here’s the LRR etc.

    If the ROD says the board is not substantial & it is an LHA case, you’ll have to cancel the claim back & re-enter as LHA, & hope you’ve not overpaid!

    Hope this helps.

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