Having returned from a course in London last week am faced with the following to think about:
A21 – POA to rent allowance cases – to make a POA on a claim where the LA cannot decide the claim and the problem DOES NOT lie with the customer no supplying requested info.
What I am looking at is claims on passported benefits – IS JSA where the delay is due to DWP having a big backlog and not getting the decisions through to us.
Woukld like to know what other LA’s do now – in light of:
POA would give bad PI’s as the delay is due to the DWP backlog
or
Fully assess the claim based on a nil income statement and then revise the decision one the DWP make their decision and sent the NHB through ( good for PI’s) but not for A21_
.
