Terms & Conditions

[Anonymous]

If, due to a typo we have underpaid on a weekly DHP award, how can I edit the DHP screen to increase the award. There doesn’t seem to be a way.

The incorrect award has been in payment for 6 weeks. I considered cancelling from the paid to point and reinstateing to include arrs in the 1st week but of course this will exceed the maximum eligible rent.

To cancell from the outset and reinstate at the correct amount would create an overpayment and then an underpayment I wouldn’t know how to offset.

I know there must be a simple answer (avoid typo’s in the first place!!!!) however, I am human with a tooth ache so can’t think straight. HELP!!

Confused Freddie-Sue. 😕

[shadeycat]

Hi Sue

Its a pain in v6.

What we do is to cancel the DHP back to the start and set up a new one. The OP from the original DHP is then added to the claim by doing a manual adjustment. This OP can then be offset against the UP from the new DHP. This is easiest to do in a week that is not the normal payment schedule week for the claim in question.

Remember that the OP manual adjustment cannot be recovered from ongoing benefit with out the CL’s permission but it can be recovered from a UP of DHP.

Also remember to manually amend the OP in the DHP screen to read “0.00”.

Hope this helps

Scott

[Anonymous]

[quote:6b6377af81]Remember that the OP manual adjustment cannot be recovered from ongoing benefit with out the CL’s permission [/quote:6b6377af81]

Actually, stop after “benefit”. You cannot recover anything from HB other than HB.

The DHP module is not fit for purpose and you can’t do anything other than manually adjust your DHP award for the future to compensate for what has been overpaid previously.

[Anonymous]

Thanks for the advice – it’s much appreciated.

[Author]

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