The MIS guide states that ‘a change of circumstance means any notice given in writing where that written notice is physically received at the designated office of an LA’.
It also states that we ‘should not include any information recevied in connection with a risk-based review’.
This is what we are confused about – I queried this with the DWP and they stated that we should include ALL change in circumstances regardless of who/what prompted the customer to report the change.
I queried this further with the example of postal checks. We are contacting customers prompting them to report changes – postal checks are classed as risk based reviews, therefore are these counted as changes in circumstances for STATS purposes?
We can understand not counting certain risk based reviews such as visits and data matches, but postal checks are different as they are notified in writing by the customer (on a form – MIS guide does not state it has to be a letter) and received in the designated office.
The DWP have not got back to me about whether we should treat postal checks as CIC……does anyone else have any ideas???
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