CIS

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Viewing 12 posts - 16 through 27 (of 27 total)
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  • #8131
    david kearney
    Participant

    I’ve just spoken to our local (and very helpful) liaison chap, and we’re about to start faxing requests.

    Spoke to LAST yesterday, who advised that a number of sites have reported that one or two users have succesfully got access, they appear to have no idea whats wrong, but in the meantime have advised to just keep trying

    #8132
    Anonymous
    Guest

    [ they appear to have no idea whats wrong, but in the meantime have advised to just keep trying[/quote]

    😯 😯 😯

    Unbelieveable 🙄

    #8133
    Trevor Kenward
    Participant

    As it proving such a success expect spin offs..CIS Miami, CIS New York.. 🙂

    #8134
    Anonymous
    Guest

    OK, it’s been a week now and still no joy. 🙄

    Has anyone heard anything??

    #8135
    david kearney
    Participant

    nothing, apart from the updated version of the apologetic letter quoted above, only addoitions being

    We are fully aware of the issues these problems create for LAs and have advised LA Performance Division that many of you are likely to miss targets this week because of the failure of our system (?)

    and

    We are also aware that many of you are unable to access the Management check report [SPO]. Fortunately we are still able to access these and can supply copies of the reports you are missing. Please advise if you wish us to do this, and from what date you require the reports. We will provide copies of those reports which have checks but not the “nil return” reports.

    Would be nice if we had anything to be management checked!
    That siad, you’ve got to feel a bit sorry for them, it was all going so well.

    #8136
    david kearney
    Participant

    nothing, apart from the updated version of the apologetic letter quoted above, only addoitions being

    We are fully aware of the issues these problems create for LAs and have advised LA Performance Division that many of you are likely to miss targets this week because of the failure of our system (?)

    and

    We are also aware that many of you are unable to access the Management check report [SPO]. Fortunately we are still able to access these and can supply copies of the reports you are missing. Please advise if you wish us to do this, and from what date you require the reports. We will provide copies of those reports which have checks but not the “nil return” reports.

    Would be nice if we had anything to be management checked!
    That siad, you’ve got to feel a bit sorry for them, it was all going so well.

    #8137
    Anonymous
    Guest

    Hot off the wires……

    We are now advised that our Service Providers believe the cause of the problem has been identified and they are working to implement a fix as I write.
    There will be a further tele-conference around lunch-time after which I will advise you again of progress.

    I don’t know why they don’t switch it off and switch it back on again, always works for me! 🙂

    #8138
    Jules
    Participant

    We were due to go live today but received a phone call from the DWP on Friday about the problems. They have now put the go live date back to later in the week.

    They said that a fix was to be installed at the weekend.
    Does anyone know if the fix has worked or is the system still not working?

    #8139
    Anonymous
    Guest

    I’ve had messages through this morning to say it’s working……….

    #8140
    Anonymous
    Guest

    Working fine this morning 8) 😀 😀

    #8141
    Anonymous
    Guest

    About time too 😡

    #8142
    Mel
    Participant

    Message from Frank Newton for those interested;

    You have all sent emails to me, which raised justifiable concerns about the recent problems that have occurred on the above project.

    I attended an IT FLOW Project Board meeting last week (chaired by Paul Howarth) when the problem was described and discussed fully.

    To put not too fine a description on it – DWP accepted that there made been a major problem, which had been handled appallingly by them and their contractors.

    It appears that BT and the software provider arranged with CIS to amend the “switch gear” (apologies for the lack of technical speak) and on the Monday they were informed that this had caused a problem. They decided that they could patch it but discovered on the Tuesday that this had not worked. They had further attempts throughout the week and it was not until the Friday that someone at DWP decided that they had to revert to the original system until they could be certain that the new method was working correctly.

    Paul Howarth was not amused and it was clear that a major investigation was going to take place, as it appeared that the different sections of DWP had not communicated correctly and with speed and no one had DIRECTED THE Contractors until the Friday.

    There are clearly lessons to be learnt by DWP from this debacle and I am certain that Paul will be carrying out a full investigation into the circumstances.

    There appears to be a fallout for LA’s apart from that of processing times. It appears that once the system was finally up and running, it did not then produce all the documents that had been sent previously and had not been delivered. Some LA’s have asked for paper printouts and DWP were trying to produce these but only for LA’s who had requested them. It appears therefore, that a large number of LA’s could have lost all the notifications that it should have received. There could therefore be an Overpayment issue arising from this.

    I asked for the following:~

    a) a full update be given to the August Steering Group meeting

    b) the report should cover the possible overpayment issue

    c) no more RATS were to be decommissioned until further notice (Paul immediately agreed to this)

    d) urgent consideration be given to reinstating those RATS that had been decommissioned already

    e) DWP to take urgent steps to inform all LA’s of the problem and its possible consequences (Paul agreed that the new issue of Benefit Direct would be amended to carry an urgent article on this issue)

Viewing 12 posts - 16 through 27 (of 27 total)
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