Claim Help

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  • #19947
    rd80
    Participant

    Hi, just wondering if you could have a read of the following and give me some help

    We have a claim in payment where the couple receive WTC & CTC, they have received this for a couple of years.

    The claimant provided us with there Award letter on 25 May 2005 for the period 06.04.05 – 05.04.06

    We then input the amounts awarded as indicated on the letter and put them in as weekly figures. There wasn’t any lump sum payments on the letter.

    The claimant then receives a further award letter on 9 December 2005 for the same period and for the same yearly figure. We input the new payment awards from December. The payments have increased on the letter, due to the amounts increasing the claim has now resulted in there being no Housing Benefit for this period.

    The claimant is appealing against our amendments, even though we have input what is indicated on the award letters.

    Do you feel we have done this correctly, and do you think they’ll have a leg to stand on when it goes to appeal?

    She has got a problem with the IR because she says that she hasn’t had the amounts paid to her as they have put on the award letters, this obviously should be a query with them.

    #1604
    Anonymous
    Guest

    Hi, I had a similar claim today. Benefit was assessed based on a Tax credit award letter from June 2005. On 17/3/06 we received evidence of a revised award letter dated 8/12/05.
    The front page of the letter reads exactly the same as the previous letter (yearly amount), but the instalment amounts are slightly less.
    We made the changes from 17/3/06 only as this resulted in more benefit, but the customer is disputing this.
    I think I will have to make the changes from December as the customer states there is no change as per the yearly figure.

    #1605
    Carol Meredith
    Participant

    When you say that you initially input the amounts as weekly figures are you saying that you calculated these weeky figures yoiurself from the gross annual figure rather than using the payment amounts and frequencies given on the tax credit award letter?

    #1606
    rd80
    Participant

    We have converted the monthly instalments on the award letter into weekly amounts

    #1607
    Carol Meredith
    Participant

    If you had used the actual monthly amounts with their payment dates would there still be a difference now?

    #1608
    rd80
    Participant

    No, there wouldn’t have been a difference.

    #1609
    Carol Meredith
    Participant

    In that case then I think the case was assessed incorrectly in the first place as you should have used the amounts the person was actually receiving. If this means the claimant has been overpaid it is LA error non- recoverable. However as it does mean that the claim is now correct, the claimant would not succeed in an appeal against the current assessment. Of course if tax credit changes again for 2006 and has decreased they will need to reclaim HB/CTB.

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