Dealing with external overpayment collection organisations

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    This is a very general (and a little vague) request for advice.

    I will shortly be responsible for liaising with an external company that will be recovering HB overpayments. This is something completely new to me, as I have always dealt with internal recovery teams.

    If there is anyone out there who is in a similar situation, I am just looking for general advice on how to make this relationship work (i.e. how to get the maximum amount recovered for minimum fuss).

    One area I am particularly interested in is anyone’s experience of dealing with a debt collection organisation that is not recovering as much as you want them to, and how you got this to improve.

    If anyone would prefer to email instead of posting on here, my address is

    (Edit – email address amended)

    Many thanks in advance


    Just tried to email you. Bounced back undeliverable.

    My email address is if you want to get an email by return.

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