Terms & Conditions

[Carly_Leeming]

Morning all.

I am currently looking for ways to stream line our processes and wanted a little advice if possible please.

As the process currently stands, we do not invoice any overpayment where the claimant is still in receipt and the overpayment will be clawed back in full from the next payment cycle. We are however looking at extending this and not invoicing anything that would be clawed back in full from the next 2 or possibly 3 payment cycles.

Does anyone currently do this please? – Do any LA’s not invoice any overpayment where the claimant is in receipt and simply allow it to automatically clawback?

Many thanks.

😀

[trishc]

Thats the case here, if we can recover from ongoing we do. If they arent on HB any more, they get an invoice, and if they come back onto HB, the invoice is stopped, and the OP gets clawed back from ongoing benefit. on Northgate so it happens automatically which helps.

[Anonymous]

I’m a bit concerned that you recover it in full from the next payment cycle. It looks like you are not doing recovery from on-going benefit, which is what Trish is talking about. You do realise that what you are doing is unlawful, don’t you! There is a maximum weekly recovery rate you can’t exceed. You can’t just not pay them until you’ve got your money back. (Apologies if that is [i:f2ece02501]not [/i:f2ece02501]what you are doing)

[Carly_Leeming]

Chris.

That is not what we are doing…..!!!

We are not currently invoicing overpayments of £39.60 and under ie those that can be taken in full from the next payment cycle and still be taken lawfully and within the claw back rates….!!!

We are looking at not invoicing those overpayments of £118.80 and under ie those that will be clawed back at £9.90 per week and can be paid in full from three payment cycles (on monthly cases).

The way in which our system would work is it would recognise an overpayment of £118.80, deduct £39.60 per month from ongoing benefit and pay the rest out hence it would be paid in full within three payment cycles.

I suppose the question really was…..rather than invoice an overpayment
and then put it in to legal recovery 28 days later where a claimant is
in receipt, does anyone simply send a notification out informing the
claimant of an overpayment and then allow it to claw back
automatically at the correct rate after 28 days…? The idea around this is saving time and resources as the time it takes to invoice an overpayment and send the relevant letters out, put it in to legal recovery etc is much greater than if we were to allow it to claw back automatically….if the claimant then comes out of receipt, do you invoice the balance and come to a payment arrangement with the claimant?

Hope this clarifys it a little more for you.

Thank you.

[Anonymous]

Phew! In answer to your question, I didn’t know there was anyone who [i:da61b3ac2b]didn’t [/i:da61b3ac2b]recover from ongoing benefit until recovery is complete. I suppose it depends how your software works, but this is the default recovery action on ours (after recovery from any UNDERS) and they only get invoiced if they are not in receipt of HB

[Author]

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