Terms & Conditions

[fionacowan]

We just came across this scenario yesterday, maybe somebody out there already has an answer.

We have a combined HB/CTB form. A claim is received for CTB/HB – the HB claim is for as private tenency, it comes in with all info needed to process CTB, but no proof of rent. CTB is processed and proof of rent written out for and a month given to reply.
At the end of the month no information has been received and the HB is therefore a defective claim.

Can we, with a combined claim form, assess benefit for ctb but make hb defective? Or should the whole claim form be treated as defective and neither part assessed unless all info requested on the form is received?

thanks, fiona

[Darren Broughton]

HB and CTB are separate benefits and the fact that you use a combined claim form is just an “administrative easement”, so you can process CTB and make HB claim defective if you’ve no proof of rent

[Carol Meredith]

We would also allow the CTB but make the HB claim defective exactly as Darren says. In fact it seems to happen quite a lot here.
Carol

[Anonymous]

Same here.

[Author]

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