Defective/ Effective Claims Procedure

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  • #20937
    Anonymous
    Guest

    Hi
    Does anybody have a procedure in relation to the above that they are willing to share with me. I would be particularly grateful for a procedure from an Academy site.

    Many Thanks

    #4002
    Anonymous
    Guest

    Emily,

    We’ve used the Non Qualifier frame and added a “defective claim” option into the notification dropdown.

    This option says “You do not qualify for Benefit because you failed to provide the information requested on …. and … ” (we do a query followed by a reminder).

    Any help ?

    Regards.

    #4003
    lyndah
    Participant

    I am not an Academy site but I have some procedures as to what we do with new claims which are not complete. If you would like a copy let me have your e-mail address

    Lynda.hayward@scambs.gov.uk

    #4004
    Anonymous
    Guest

    Post your email address and I will attach our procedure.

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