Delay indicators on ETDs

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  • #20334
    janish
    Participant

    Just trying to find out how other LAs are dealing with these. If the ETD indicates Claimant Delay are you only using this information where it is a late notified advantageous change, or are you, for example, on a new Savings Credit award (no previous pension credit award) that indicates that there has been delay by the customer, creating an overpayment where previously we just used the date the ETD was received?

    #2739
    janish
    Participant

    ok, I think I have figured it out. The only thing I am unsure about is this : If a customer delayed notifying TPS of an increase to his income , and this led to Guarantee Credit changing to Savings Credit ( or PC ceasing altogether) is the effective date the Monday following, or the Monday at the start of the week?

    #2740
    Anonymous
    Guest

    The change takes place on the Monday of the benefit week on which the Pension Credit changes, HB Reg 68B (3) (a)

    #2741
    janish
    Participant

    Thank you. I wish I would think before I post.

    #2742
    Jules
    Participant

    Someone has just brought these codes to my attention but no-one here seems to know what they mean.

    Does anyone have a list of the delay codes and their meanings or can they tell me where to find them? We tried ringing our local Pension Service and they don’t seem to know!!

    #2743
    jerikaz
    Participant

    The codes were detailed on LA RAT Bulletin 03/05 revised issued on 21.4.05 to all Senior Accountable Officers and RAT Supervisors.

    They are:

    Reason for delay decodes as
    N = No Delay
    C = Customers fault
    P = DWP fault

    #2744
    Anonymous
    Guest

    Our RAT supervisor has not received this particular bulletion. Could someone please e-mail me a copy?

    Thanks

    Inga

    fr41@harrogate.gov.uk

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