DHP Disputes

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  • #19580
    Anonymous
    Guest

    What procedures do you have in place to deal with DHP disputes?

    #256
    Hilly
    Participant

    We have three stages: –

    1. Review by same officer taking into account any further information provided.

    2. Review by panel of senior officers, presented by officer who made decision.

    3. Review by elected members, presented by appeals officer. Customer is able to attend this hearing.

    8)

    #257
    Anonymous
    Guest

    Similar to the process above,

    1. If further info is provided the original decision maker looks at it again
    2. If customer still disputes then another officer will look at it
    3. Panel of Members, with Presenting officer and customer present.

    #258
    Anonymous
    Guest

    I do something altogether different (You would ! I hear you cry)

    We convene a panel made up of an officer from a neighbouring council and the local CAB (providing they have not been involved). They give us an opinion as to whether the correct decision has been made, or an alterative suggestion.

    It works very well in practice as it is independant but the persons involved are knoweldgeable. it is also quite a quick process but allows the claimant to believe that a fair review has been carried out.

    It is a scheme we have had in place for 3 years now and we have had no problems. The panel can ask the appellant to appear before them but this hasn’t happened yet.

    the CAB and local Councils involved have all signed an agreeement as to the working practice.

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