DHP Overpayment Recovery (Northgate Users Only)

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  • #39132
    Salmond1
    Participant

    I have a query regarding the recovery of DHP Overpayments on Northgate; the query being, how do you recover the OP?

    I know you’re not allowed to recover the debt through ongoing recovery so would it be a case of raising an invoice throiugh Debtors and removing the ongoing recovery tick?

    Please help…………!!!! :~

    #110975
    Anonymous
    Guest

    Yes and no! You can’t raise the overpayment through Northgate debtors because you can’t just add a manual invoice. Debtors invoices have to come from an HB overpayment and posted across. DHP overpayments don’t interface with Northgate Debtors. I raise them on the Council’s sundry debtor system (long bureaucratic procedure) and they have to be monitored outside of the benefits system. Remember to reduce the amount outstanding as and when payments are made on the invoice. If you create them as a manual adjustment within benefits you run into subsidy and reconciliation problems.

    #110978
    Salmond1
    Participant

    Thats brilliant Chris, cheers for that.

    It would be nice if things were a bit easier to work out eh?! And a bit more user friendly.

    cheers

    #111160
    graeme
    Participant

    Hi Chris
    We do manual adjustments in Northgate to produce an invoice to recover a DHP but having read your post think this may now be wrong. I’m not involved in subsidy and reconciliation but could you please explain what the problems are with doing it this way?
    Also in my authority I believe most recovered DHPs don’t make it back into the pot as people don’t keep track of them and invoices even get merged with benefit overpayments. It would be better if the money could be put back in the pot once the invoice s raised. Is this expressly forbidden? Also what is supposed to happen with DHPs recovered outside of the financial year? Sorry for all the questions.

    #111161
    Anonymous
    Guest

    Graeme, the fact that the DHP overpayments get merged with the benefit ones is probably a consequence of doing manual adjustments within the benefits system. They all have the same “source” the way you are doing it. The other problem, which doesn’t have to be major, is that you will have a discrepancy when you run subsidy because you have created a manual overpayment that the system doesn’t know how to allocate. You can’t put the overpayment back into the pot until you have recovered the money. An invoice is not recovery. Just because it is cleared off the benefits system when it is posted to Debtors doesn’t mean it’s recovered!

    #111181
    graeme
    Participant

    Thanks Chris
    Apparently because we use a manual adjustment reason of DHP we’re able to sort out the subsidy.
    Is it the case that any DHP OP recovered after the financial year ends cannot be used again?
    Thanks

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