😯 Sorry Glayzell, but the whole nature of the coc PI is to capture the time it takes to deal with a coc – this includes the time taken requesting information & even the acquisition of a ROD – you say the method employed prevents the LA being “penalised” for the time “out of the LA’s control” but the controlling of evidence gathering is one of the LA’s challenges that the PI is designed to measure the success of! 👿
Academy used to require the “cancellation” and “recommencement” of awards to process coa’s & staff in LA’s I’ve worked for have been trained to suppress statistics at the point of cancellation & only raise a coc stat once the change is completed (i.e. correct rate of benefit in payment at new address).
Simon, in answer to your question – unless the MIS guide is updated to deal specifically with this, I would treat the online notification as you would a phone call giving the same info. The date notification of the change is rec’d in writing – i.e. usually your coa form, will be the start of the PI clock. In fact, until regs are changed re “e-notification” (or “intention to report a change rules” 😕 ), the clmt could fall foul of advantageous change rules if coc not reported in writing within the month. (I’d be inclined to say there were special circs if the clmt had completed an online notification but ‘neglected’ to duplicate that in writing until a date just outside of a month!)
This does represent a potential to improve PIs but it is available to all LA’s!
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