E-notifications

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    simondoyle
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    Since March we have sent benefit notification letters to 4 of our largest landlords using e-notifications / e-mail (we are an IBS site).

    Things have gone well and we are now looking at extending this to benefit claimants.

    I wondered if anyone else does this and whether they could give me any helpful hints and tips to avoid certain pitfalls. In particular:
    1. Carrying out a risk assessment
    2. Publicising e-notifications and getting customers on board
    3. Maintaining e-mail addresses and getting customers to tell us if they change
    4. Lessons learned

    I look forward to hearing from you. You can either PM me or e-mail s . d o y l e @ t a u n t o n d e a n e . g o v . u k.

    Many thanks
    Simon

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