EPP entitlement change

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    We have a claim where hb has been paid up to 24/4/11. The property is a housing association who have rent free weeks for the period 28/3/11 to 10/4/11. Therefore the rent increase for 2011 takes effect from 11/4/11 & this has been reflected in the last payt made.

    However, we have since been notified that jsa has ended and EPP conditions are satisfied. Therefore hb ended 10/4/11 & the EPP period commenced 11/4/11. The system now wants to pay at the old rent for the 4 week run on period rather than take accunt of the rent increase & the under/over payment figures are subsequently different. I understand why it is doing this, because of the EPP conditions, but can we overide this, or do we leave the system as it is, which would leave the customer owing some hb?


    You can override the EPP.

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