Terms & Conditions

[Accura]

Do any other sites insist that HBRO and passported benefit notifications are manually checked by phone or via the CIS / RAT?

I appreciate that there has always been reliability issues but my understanding is that as long as the LA can justify its decision to pay EPP / HBRO or claim based on PCGC for example, we are ‘covered’

If it later transpires that the information was incorrect (unless Fraud is involved) the LA is can code the o/p to dwp error.

we have situation where the client team for the site I currently work for insist that such notifications from the DWP and pension service are manually confirmed by phone or RAT/CIS which in my opinion is duplication and inefficient. This line of procedure runs to extent of suspending all claims when an EPP / HBRO notice is received and not unsuspending until confirmation is received which could be several days! 😥

[andyrichards]

This has to be a joke surely? Can any “unreliability” really be as extensive as to justify this approach? As you say, if a notification contains wrong info generated by DWP any OP would be DWP error, or claimant error/fraud if the info originated from the claimant.

And is there really any point in checking a notif against CIS? The info on CIS is where the info on the notif came from isn’t it?

Sounds like “verification” taken to new heights of absurdity to me.

[Accura]

ah behold the voice of sense speaks from above 😆

if only I could get the message across!

watch this space 😯

[Author]

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