We have been getting quite a few ETDs recently where JSA has stopped, but no reason why is given. We’ve been suspending these and writing to the customer, and the customer has no idea the JSA has stopped.
Upon further discussions with the customer, we are finding many of these are caused by JSA sanctions (i.e. where they stop JSA for a fixed period because the customer doesn’t accept a job, gets kicked off a training course, etc).
Remembering the regulations only say we [i:a883f4fe00]may[/i:a883f4fe00] suspend, I don’t think it is reasonable to suspend in these cases. If the sanction is only for a short period (e.g. one or two weeks), it is unlikely they are being overpaid or conditions of entitlement are in doubt.
The problem we have is that we don’t know if the customer is being sanctioned, and quite often the customer doesn’t know yet either (we are pretty up to date with our ETDs). CIS doesn’t seem very clear in telling us this.
At the same time, if JSA has stopped and we don’t know why, it would not be good practice to leave these claims running.
Other than phoning JC+ for every ETD that tells us JSA has stopped, has anyone come up with any solutions to this problem, or a better way of working than we are currently doing?
Many thanks
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