ETDs and sanction

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  • #21914
    Anonymous
    Guest

    We have been getting quite a few ETDs recently where JSA has stopped, but no reason why is given. We’ve been suspending these and writing to the customer, and the customer has no idea the JSA has stopped.

    Upon further discussions with the customer, we are finding many of these are caused by JSA sanctions (i.e. where they stop JSA for a fixed period because the customer doesn’t accept a job, gets kicked off a training course, etc).

    Remembering the regulations only say we [i:a883f4fe00]may[/i:a883f4fe00] suspend, I don’t think it is reasonable to suspend in these cases. If the sanction is only for a short period (e.g. one or two weeks), it is unlikely they are being overpaid or conditions of entitlement are in doubt.

    The problem we have is that we don’t know if the customer is being sanctioned, and quite often the customer doesn’t know yet either (we are pretty up to date with our ETDs). CIS doesn’t seem very clear in telling us this.

    At the same time, if JSA has stopped and we don’t know why, it would not be good practice to leave these claims running.

    Other than phoning JC+ for every ETD that tells us JSA has stopped, has anyone come up with any solutions to this problem, or a better way of working than we are currently doing?

    Many thanks

    #6046
    nolan1
    Participant

    Wherever possible phone your claimant, we need to know about their income and capital, not necessarily, the reason for no Jsa.

    I agree there is no need to suspend in these cases but if the customer or dwp have not/cannot tell us their income and capital/what is going on, this may be a last resort.

    #6047
    rich
    Participant

    The Jobseeker’s Allowance (Sanctions for Failure to Attend) Regulations 2010 Statutory Instrument 2010/509 – Impact on Housing Benefit and Council Tax Benefit
    1 These regulations provide for a new sanction in Jobseeker’s Allowance (JSA) from 6 April 2010 when a customer fails to attend for interview.
    2 A significant minority of jobseekers fail, repeatedly, to attend appointments and interviews with Jobcentre Plus advisers or to sign on in time. The sanction will act as an important mechanism to encourage them to attend mandatory appointments and interviews, which are important in engaging and supporting jobseekers in job-search activity and finding sustained employment.
    3 The sanction will be applied when a jobseeker fails to attend a JSA mandatory appointment or interview and despite making contact within five working days of the missed appointment is unable to give a good reason for non attendance. When a sanction is applied entitlement to JSA will continue but the benefit will not be payable for a fixed period of one week, or two weeks in subsequent instances of failing to attend during the same claim. Currently entitlement to JSA ceases in this situation and the jobseeker has to reclaim benefit thus creating an administrative burden constantly closing and re-opening claims. The regulations will ensure that jobseekers who are receiving passported Housing Benefit (HB) or Council Tax Benefit (CTB) will continue to do so without interruption when the sanction is applied.
    4 If a jobseeker fails to contact the Jobcentre within five working days of the missed appointment, their entitlement to JSA will cease and the local authority (LA) will be notified accordingly.
    5 The regulations make minor amendment to the HB and CTB regulations to cross-refer to the sanction in regulation 2 (interpretation). A cross-reference is also inserted into regulation 3(j) (circumstances in which discretionary housing payments may be made) of the Discretionary Financial Assistance Regulations 2001 to ensure that jobseekers cannot apply for discretionary housing payments just because their JSA has been sanctioned for a failure to attend

    #6048
    rich
    Participant

    i have done a flowchart on this to indentify when it is a sanction , let me have you email address if your interested

    #6049
    gksmith
    Participant

    Hi Richard,

    Could you send me a copy of your sanction flowchart.

    Thanks very much 😀

    gks@great-yarmouth.gov.uk

    #6050
    kazzaj
    Participant

    Hi

    Could you please send me a copy of your Sanction flowchart too. We would find it really useful.

    Thanks

    Karen.Jackson2@cheshirewestandchester.gov.uk

    #6051
    Anonymous
    Guest

    Hi

    Could you please send me a copy of your Sanction flowchart too. We would find it really useful.

    Regards

    Julie
    julie.bage@northumberland.gov.uk

    #102073
    Anonymous
    Guest

    Hi Rich,

    Would you be so awfully kind as to send a copy of your flowchart? We’ve started to get these claims in thick and fast for some reason and any or all help would be gratefully appreciated.

    With regards
    Paul

    paul.bytheway@scambs.gov.uk

    #102262
    Kully Bains
    Participant

    I am currently looking at the same issue, we continue to get ETD when CIS shows it could be a sanction. please can you also send me a copy of your flowchart.
    my email is : kully.Bains@derby.gcsx.gov.uk
    thank you

    #102419
    Jules
    Participant

    Could I possibly have a copy please?

    julie.cebulski@nottinghamcity.gov.uk

    #102421
    maz
    Participant

    Hi Rich

    Could I have the flowchart too

    many thanks Marie

    Marie.Crawley@hullcc.gov.uk

    #102422
    craigworc
    Participant

    Hi Rich,

    can I have a copy of the flowchart as well please?

    craig.patching@swrbss.org

    Thanks

    #102495
    aimee
    Participant

    I’d also like a copy of flowchat please! 🙂

    karenl.edwards@wrexham.gov.uk

    #102507
    Rob Hawes1
    Participant

    If you’d be so kind, please could I have a copy as well?

    Thanks.

    robert.hawes@chelmsford.gov.uk

    #57373
    lkbennett
    Participant

    Can I have a copy?

    Thank you

    Louise.Bennett@cheshirewestandchester.gov.uk

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