Terms & Conditions

[Janillou]

I have a claimant who receives 3 German pensions. Currently, we have been amending these month on month according to the payments she receives which fluctuates due to the exchange rate.

In effect this causes and overpayment one month, and an underpayment the next month…so on, so on..

In order to save the customer bringing in the information every month, and in order to save us having to adjust the claim every month the customer has asked us to reconsider our decision with regards to the info she has to supply and how often.

If I take an average over the year, the sum I arrive at is less than her current and some previous months payments.

Suggestion and help please.

:~

[Chris Robbins]

Presumably the fluctuation in how much she receives is purely down to fluctuations in the exchange rate between the pound and euro.
If that is the case, I agree that you should not be reassessing on a monthly basis. You take an average over whatever period is reasonable, and simply diary the award to keep a regular eye on the exchange rate.
Genuine increases in the rate of pensions payable would be taken into account from the date they occur.

[Janillou]

Thank you so much.

[Author]

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