I have a claimant who receives 3 German pensions. Currently, we have been amending these month on month according to the payments she receives which fluctuates due to the exchange rate.
In effect this causes and overpayment one month, and an underpayment the next month…so on, so on..
In order to save the customer bringing in the information every month, and in order to save us having to adjust the claim every month the customer has asked us to reconsider our decision with regards to the info she has to supply and how often.
If I take an average over the year, the sum I arrive at is less than her current and some previous months payments.
Suggestion and help please.
:~