Please could someone advise how the following would be treated:-
Claimant failed to reply to information requested following receipt of her review form.
Claim was then suspended and claimant advised that if information requested not supplied within 1 month entitlement to benefit would be ended.
Claimant failed to reply and therefore benefit entitlement ended and overpayment raised.
Claimant then sent in a new form 3 weeks later with all the information we required.
Do we consider underlying entitlement for the period of the overpayment and then commence new claim from monday following receipt if we refuse the claimants backdate request ?
Or do we not consider underlying entitlement and just commence new claim from monday after receipt ?
Or do we do something else ?
Thank you for any replies.