HBMS – Credit reference matches

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #39693
    keithh
    Participant

    Afternoon!

    Please tell me that I am missing something . . . these datamatches seem shockingly vague and inaccurate!

    Has anyone found any different?

    Cheers, Keith

    #113148
    sarahfi
    Participant

    They are vague and inaccurate, but I am no longer shocked by HBMS. I used to get half of my sanctions from it not so many years ago but as its deteriorated it is no longer appropriate for it to come into Fraud.
    Unfortunately the Experian HBMS matches have. I have maiden names, 2AR claims and declared joint tenants and non-deps all keeping me busy.
    It is not good so far 🙁

    #113149
    keithh
    Participant

    I’m glad it’s not just me! My favourite so far is a claimant who is “potentially deceased”… that helps then!

    Cheers, Keith

    #113150
    Kevin D
    Participant

    Keith’s post reminded me of the following thread on Rightsnet:

    http://www.rightsnet.org.uk/forums/viewthread/2149/

    #113153
    Anonymous
    Guest

    Not only that but you can’t enter the result code the DWP want you to on their spreadsheet because they haven’t provided the separate spreadsheet as promised and the one they do provide hasn’t been amended. I also wrote to ask them why they are filtering out pensioner claims (as detailed in F4/2011). What is it about pensioners the DWP don’t get?

    #113155
    sarahfi
    Participant

    The whole thing is a farce. The training was well over a year ago and I’ve spend ages trying to logon and work my way through it.

    I’ve coded all nonsense referrals on my spreadsheet to Code 13 or 14, HBMS user error and DWP/External Data Source Error. They won’t like that when we send the results through.

    Still, it’ll give me a small measure of satisfaction!

    #116524
    Anonymous
    Guest

    These CRA matches in conjunction with the use of Investigator on Line through Experian were introduced apparently as an aid to detect error and/or possible fraud. Now these matches have been around a little while is anyone here aware of whether their fraud teams have been assisted significantly by the information they provide.

    Any comments would be greatly appreciated.

Viewing 7 posts - 1 through 7 (of 7 total)
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