I am reviewing where our overpayment recovery function should sit. Currently all HB overpayment recovery is managed by a specialist team within HB. I would like to know if any authorities have moved this function to a Corporate Debtors Team.
I would be grateful for the views of anyone who has transferred the function out of HB
1. successfully or unsuccessfully,
2. the impact on recovery performance,
3. At what stage in the process did the debt move to the debtors team
4. How do you manage enquiries/appeals
5. Does the team take the telphone calls or is this still dealt with by HB or a corporate call centre
My email is eileen.bailey@lewisham.gov.uk
Regards
Eileen
