I am looking at how many “assessments” my assessors process each day – I appreciate authorities are set up differently and there are 101 factors to take into account, but what is a reasonable expectation? – For consistency assume an “assessment” results in a decision notice in respect of a claim (be it HB,CTB or both). Therefore, how many decision notices do your assessors produce?
My assessors do not “pre-assess” claims, but do deal with telephone & counter queries and do their own Ctax adjustments. Also, assume that the assessor is fully trained.
For the record, my authority’s average is just over 12 a day per assessor – but we do have a lot of IT downtime/system slowness which doesn’t help matters!