i-World ch of add and CONTINUE periods

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    Any i-World sites out there with procedures set up for change of addresses?
    Do you intend to use the same claim number?
    What do you do with overpayments for different landlords?
    If you intend to use CONTINUE periods, how will you get these counted as change of circs?
    Any advice appreciated


    We have always used the same claim number when someone changes address. We were using a NEW claim period though and we are now changing this to CONTINUE.

    I have had an e-mail from Yasmin Cade who confirms that we should use CONTINUE from now on and they are doing changes to make sure they are included in MIS as a change of circumstances.

    Overpayments are different in every case. For some we issue invoices to the previous landlord and others we continue to recover from ongoing HB even when they have a change in landlord.


    Thanks for that, it’s very helpful

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