OK, important matters first. Sorry, can’t help with Champions League tix. 🙁
Now, work….
In addition to the CDs quoted by Stainsby and Stephen Murray, it may be worth looking at [b:b4d9f26eaf]CH/2098/2005[/b:b4d9f26eaf]. The clmt was deaf and contented that there should have been a notice on the claim form specifically referring deaf ppl to where assistance could be obtained. The Comm was less than impressed and made a GENERAL point that it wasn’t possible for every eventuality to be catered for on a claim form.
However, in the circumstances you mention, I can see arguments both ways. I think the crux is how fundamental is the question to determining the claim (by comparison with other questions that are asked or not asked)?
Hope this helps.