I am in the process of writing a policy for Calderdale Council on reducing payments and clawback following the receipt of a financial statement.
I have been looking at the DWP best practice guide for tips but I’m wondering if any one has a policy I could look at or any helpful hints and tips?
I want the policy to help staff identify genuine cases of financial hardship following the receipt of an income and expenditure from a customer.
Many thanks.
